Returns & exchanges
We want you to be completely satisfied with your purchase. We source our materials and select our factories to ensure the highest quality product. As such, we will accept any item with a manufacturing defect for exchange or refund within 7 days of the purchase date.For online purchases, we will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 7 days from the date of dispatch.
Returns received outside the above time frames are accepted at the discretion of GCG. We can only exchange an item purchased at our online store, for the same item in a different size or color, subject to availability. Exchanges for a completely different item are accepted at the discretion of Shanghai Tang.In case a wrong size has been ordered, we can exchange goods.
Exchanged items purchased at our online store can only be dispatched after the returned goods have been received and undergone a quality control check. GCG will not accept returns for any non-faulty items that have been worn and tags removed.